PRODUCT DISCOVERY
Define Product Outcomes
Define desired outcomes to group feedback/opportunities.
Mixed Data Analytics
Find trends across the normalised research, feedback and observations.
Prioritise Opportunities
After researching the depths of the feedback, prioritise the resulting opportunities with custom priority factors.
FEEDBACK/RESEARCH WIDGET
User Feedback Submissions
In-Product Research Recruitment
Send Research Requests to particular segments of users.
Send User Research Requests
Send Research Requests to users via the widget
Event Tracking (Session Replay)
To help you better filter participants for research studies
Feedback Chat
Private messaging specific to each piece of feedback
Product Chat
Private messaging for 1:1 real time communication with users
USER RESEARCH
Research Studies
Studies can consisting of Live User Interview, Survey and (Moderated/Unmoderated) Usability Testing questions
User Segmentation
Segment users (by Previous Research, User Attributes and Product Events) to send research study requests to.
User Research CRM
Private message users and manage data collected about each contact (potential/existing users); Provide collected contact data on demand for GDPR compliance.
Study Questions
Question types: User Interview, Rating, Prototype Usability Test, Multiple Choice, Single Text & Opinion Scale.
Study Response Tagging
Use the tags to identify the frequency in user experiences. Merge survey and interview findings
AI Tagging
Automatically tags interview transcripts and other studies responses (and soon, session recording observations)
Live 1:1 Interviews
Conduct Face-to-Face or Audio-Only Customer Interviews (via your Meeting Room), which are automatically recorded and transcribed.
Calendar Integrations
Sync your to calendars so we can detect your availability. Integrate your Microsoft, Google and Exchange Calendars.
Interview Bookings
When setting up User Interviews, you are provided with a booking link that can shared publicly, so they book available time slots themselves.
Screening Questions /interview
Screen those you reach out to (pre-interview), to identify if they qualify as a appropriate participant.
Follow-Up Questions /interview
Setup follow-up questions to capture additional information.
Automatic Recording/Transcription
Customer Interviews are automatically Recorded, Stored in the Cloud and Transcribed. Transcriptions can be edited and sections tagged.
Use the Top-Up form to Top-Up your minutes
Transcript Tagging/Editing
Use the tags to identify the frequency in user experiences. Use tags to transform conversations to Quantifiable and Qualifiable data.
Moderated Prototype Testing
Test if your target/existing customers find your solution effective enough to solve their problem (before you expend resources coding a solution).
Moderated Website Testing
Have users perform website usability testing live in user interviews
Unmoderated Prototype Testing
Test Prototypes in surveys.
Unmoderated Website Testing
Test Website in surveys.
STUDY DELIVERY
Via Website
Send notifications users via the feedback widget.
Web Link
Generated when you deploy the research study
SOLUTION IDEATION
Map Interactive Solution User Flow
Quickly map out solutions and test the generated prototypes with users.
Interactive Solution Mock Database
Simulate a backend database experiment for the solutions generated so participants have a more realistic experience
Solution HTML Previewer
Interactive solution are converted to HTML and then previewed
WORKSPACE
Personal Workspace
Each workspace represents a single product
Company Domain
Define a company domain for shared & personal workspaces to reside
Domain Workspace
Use shares workspaces to handle products
Custom Branding
Select the colors you want each workspace to have
BEYOND THE LIMITS
Topup Wallet
Perform Pre-pay Topups with bundles containing a number of additional Interview Minutes, Response Submissions and more.
STORAGE
Cloud Storage
The storage limit for Interview Recordings, Images and Transcripts
SECURITY
SUPPORT
Chat Support
Use our feedback widget (click 'Product Chat' in the 'Your Feedback' section)
Email Support
Contact us via support@prepxus.com
COMPLIANCE
