Collect/Define/Categorise/Sort Customer Feedback, Separate them into Streams.
Categorise under desired outcome (like in the opportunity solution tree), features and custom tags.
Search Feedback/Opportunities, for bulk updating and Save the Search Query for later use .
After researching the depths of the feedback, assign custom priority factors.
PERSONA & JOURNEY MAP
Visualize Comparisons between your Persona and Findings (from your Qualitative and Quantitative Research).
Each opportunity has at least one Idea Customer, the Customer is defined with user defined tags, not arbitrary/excessive text.
Journey Map Management
Define all the nuances of your customer journey map (With colour coding for different moods).
Customer Feedback Submissions
In App Research Recruitment
Push Research Requests to Popup for particular segments of customers, and remain at the top of the shared feedback (for the duration of the study).
Solicited Research Requests
Send Solicited Research Requests to users via the widget with Push Notifications
Studies consisting of Customer Interview, Survey and (Moderated/Unmoderated) Usability Testing Questions
In App Study User Participation
Perform In Widget Research Studies like Audio/Video Customer Interviews, Surveys, Prototype/UX Testing, Observations, etc.
Live Prototype Testing Sessions
Test if your target/existing customers find your solution effective enough to solve their problem (before you expend resources coding a solution).
Segment Customers to send research study requests to.
Push Notification sent to feedback widget about the new research requests.
Generated when you deploy the research study
1:1 Video Chat
Conduct Face-to-Face or Audio-Only Customer Interviews (via your in-app Meeting Room), which are automatically recorded and transcribed.
Simple Calendar Widget for defining your availability, so those you reach out to can select available time slots.
When setting up Customer Interviews, you are provided with a Booking link that can shared publicly, so they book available time slots themselves.
Re-book/Cancel interviews via the Meeting Link (in the email) or Widget
Screening Questions /interview
Screen those you reach out to (pre-interview), to identify if they qualify as your target audience.
Follow-Up Questions /interview
Setup Follow-Up survey questions (that trigger straight after you end the meeting) to capture qualifiable information such as their Demographic Data and/or test Several Prototypes.
Customer Interviews are automatically Recorded, Stored in the Cloud and Transcribed. Transcriptions can be edited and sections tagged.
Use the Top-Up form to Top-Up your minutes
Use the tags to identify the frequency of problems your customers are experiencing. Use tags to transform conversations to Quantifiable and Qualifiable data.
BEYOND THE LIMITS
Perform Ad-Hoc Topups with bundles containing a number of additional Interview Minutes, Response and Feedback submissions.
Question types: Rating, Prototype Usability Test, Multiple Choice, Single Text & Opinion Scale.
Unmoderated Prototype Testing
Test Prototypes in surveys.
Quickly mockup interactive solutions/features to test with your customers, to know if it is what your customers need.
Prototypes are created specifically for a Customer Persona
Prototype Preview Local Database
Add a local database for data retrieval and entry
Prototype HTML Previewer
Prototypes are converted to HTML and then previewed
The storage limit for Interview Recordings, Images and Transcripts
Use our feedback widget (click 'Product Chat' in the 'Your Feedback' section)
Contact us via firstname.lastname@example.org