User Feedback Submissions
In-Product Research Recruitment
Send Research Requests to particular segments of users.
Send User Research Requests
Send Research Requests to users via the widget
Custom Event Tracking
To help you better filter participants for research studies
Private messaging specific to each piece of feedback
Private messaging for 1:1 real time communication with users
Chat Message History
Retention period of older messages
Define desired outcomes to group feedback/opportunities.
Collect User and Internal Feedback.
Tag feedback with your custom tags.
After researching the depths of the feedback, prioritise the resulting opportunities with custom priority factors.
Search the Repository
Search new and historic opportunities (and research) based on anything from keywords to the related research findings.
Research Retention History
The duration for which we hold your research.
Studies can consisting of Live User Interview, Survey and (Moderated/Unmoderated) Usability Testing questions
Segment users (by Previous Research, User Attributes and Product Events) to send research study requests to.
1:1 Video Chat
Conduct Face-to-Face or Audio-Only Customer Interviews (via your in-product Meeting Room), which are automatically recorded and transcribed.
Live Prototype Testing Sessions
Test if your target/existing customers find your solution effective enough to solve their problem (before you expend resources coding a solution).
Simple Calendar Widget for defining your availability, so those you reach out to can select available time slots.
Sync your to calendars so we can detect your availability. Integrate your Microsoft, Google and Exchange Calendars.
When setting up User Interviews, you are provided with a booking link that can shared publicly, so they book available time slots themselves.
Users Re-book/Cancel Interview
Re-book/Cancel interviews via the Meeting Link
Screening Questions /interview
Screen those you reach out to (pre-interview), to identify if they qualify as a appropriate participant.
Follow-Up Questions /interview
Setup follow-up questions to capture additional information.
Customer Interviews are automatically Recorded, Stored in the Cloud and Transcribed. Transcriptions can be edited and sections tagged.
Use the Top-Up form to Top-Up your minutes
Use the tags to identify the frequency in user experiences. Use tags to transform conversations to Quantifiable and Qualifiable data.
Participates grant/revoke you permission to record their session in interviews (with the click of a button), so you can verify their recollection matches their behaviour (with no need for screen sharing)
Question types: Rating, Prototype Usability Test, Multiple Choice, Single Text & Opinion Scale.
Unmoderated Prototype Testing
Test Prototypes in surveys.
Survey Response Tagging
Use the tags to identify the frequency in user experiences. Merge survey and interview findings
RESEARCH STUDY DELIVERY
Send notifications users via the feedback widget.
Generated when you deploy the research study
PERSONA & JOURNEY MAP
Visualize Comparisons between your Persona and Findings (from your Qualitative and Quantitative Research).
Each opportunity has at least one Ideal Customer, the Customer is defined with user defined tags, not arbitrary/excessive text.
Journey Map Management
Define all the nuances of your customer journey map (With colour coding for different moods).
Quickly mockup interactive solutions/features to test with your customers, to know if it is what your customers need.
Prototypes are created specifically for a User Persona
Prototype Preview Local Database
Add a local database for data retrieval and entry
Prototype HTML Previewer
Prototypes are converted to HTML and then previewed
User Research CRM
Private message users and manage data collected about each contact (potential/existing users); Provide collected contact data on demand for GDPR compliance.
Each workspace represents a single product
Define a company domain for shared & personal workspaces to reside
Use shares workspaces to handle products
Select the colors you want each workspace to have
BEYOND THE LIMITS
Perform Pre-pay Topups with bundles containing a number of additional Interview Minutes, Response Submissions and more.
The storage limit for Interview Recordings, Images and Transcripts
Use our feedback widget (click 'Product Chat' in the 'Your Feedback' section)
Contact us via email@example.com