Define Product Outcomes
Define desired outcomes to group feedback/opportunities.
Research Data Analytics
Find trends in the normalised research, feedback and event data.
After researching the depths of the feedback, prioritise the resulting opportunities with custom priority factors.
User Feedback Submissions
In-Product Research Recruitment
Send Research Requests to particular segments of users.
Send User Research Requests
Send Research Requests to users via the widget
Event Tracking (Session Replay)
To help you better filter participants for research studies
Private messaging specific to each piece of feedback
Private messaging for 1:1 real time communication with users
Studies can consisting of Live User Interview, Survey and (Moderated/Unmoderated) Usability Testing questions
Segment users (by Previous Research, User Attributes and Product Events) to send research study requests to.
User Research CRM
Private message users and manage data collected about each contact (potential/existing users); Provide collected contact data on demand for GDPR compliance.
Question types: User Interview, Rating, Prototype Usability Test, Multiple Choice, Single Text & Opinion Scale.
Study Response Tagging
Use the tags to identify the frequency in user experiences. Merge survey and interview findings
1:1 Video Chat
Conduct Face-to-Face or Audio-Only Customer Interviews (via your Meeting Room), which are automatically recorded and transcribed.
Sync your to calendars so we can detect your availability. Integrate your Microsoft, Google and Exchange Calendars.
When setting up User Interviews, you are provided with a booking link that can shared publicly, so they book available time slots themselves.
Screening Questions /interview
Screen those you reach out to (pre-interview), to identify if they qualify as a appropriate participant.
Follow-Up Questions /interview
Setup follow-up questions to capture additional information.
Customer Interviews are automatically Recorded, Stored in the Cloud and Transcribed. Transcriptions can be edited and sections tagged.
Use the Top-Up form to Top-Up your minutes
Use the tags to identify the frequency in user experiences. Use tags to transform conversations to Quantifiable and Qualifiable data.
Moderated Prototype Testing
Test if your target/existing customers find your solution effective enough to solve their problem (before you expend resources coding a solution).
Moderated Website Testing
Have users perform website usability testing live in user interviews
Unmoderated Prototype Testing
Test Prototypes in surveys.
Unmoderated Website Testing
Test Website in surveys.
Send notifications users via the feedback widget.
Generated when you deploy the research study
Map Interactive Solution User Flow
Quickly map out solutions and test the generated prototypes with users.
Interactive Solution Mock Database
Simulate a backend database experiment for the solutions generated so participants have a more realistic experience
Solution HTML Previewer
Interactive solution are converted to HTML and then previewed
Each workspace represents a single product
Define a company domain for shared & personal workspaces to reside
Use shares workspaces to handle products
Select the colors you want each workspace to have
BEYOND THE LIMITS
Perform Pre-pay Topups with bundles containing a number of additional Interview Minutes, Response Submissions and more.
The storage limit for Interview Recordings, Images and Transcripts
Use our feedback widget (click 'Product Chat' in the 'Your Feedback' section)
Contact us via firstname.lastname@example.org